Website Privacy Policy
Mainline Health Systems, Inc.
Last Updated: April 2026
Mainline Health Systems, Inc. (“Mainline Health,” “we,” “us,” or “our”) is committed to protecting the privacy of visitors to our website, www.mainlinehealth.net. This Website Privacy Policy explains how we collect, use, disclose, and protect information obtained through our public website.
This policy applies only to information collected through this website and does not apply to protected health information (“PHI”) governed by the Health Insurance Portability and Accountability Act (“HIPAA”), which is addressed in our Notice of Privacy Practices.
1. Information We Collect Through This Website
a. Information You Voluntarily Provide
- Name, email address, phone number
- Information submitted through contact, appointment request, or feedback forms
Do not submit sensitive medical or insurance information through public website forms unless explicitly instructed.
b. Automatically Collected Information
- IP address
- Device and browser type
- Pages viewed and interaction data
- Referring website
2. Cookies and Tracking Technologies
We use cookies and similar technologies to improve website performance, security, and usability. You may disable cookies through your browser settings.
3. Analytics and Third-Party Service Providers
We may use third-party vendors for hosting, analytics, and security purposes. These vendors are contractually required to safeguard information.
4. How We Use Website Information
- Respond to inquiries
- Improve website functionality
- Monitor security and usage trends
5. Do Not Sell or Share Personal Information
Mainline Health does not sell or share personal information collected through this website.
6. Children’s Privacy
Our website is not intended for children under 13.
7. Links to Other Websites
We are not responsible for third-party website privacy practices.
8. Security
We maintain administrative, technical, and physical safeguards, though no system is completely secure.
9. Text Messaging and Electronic Communications
Text messaging is governed by separate Text Messaging Privacy and Terms.
10. Policy Updates
Updates will be posted with a revised effective date.
Text Messaging Privacy & Terms
Mainline Health Systems, Inc.
Effective Date: April 2026
Mainline Health Systems, Inc. ("Mainline Health," "we," "us," or "our") offers text messaging ("SMS") as a convenient way to communicate with patients and individuals who choose to receive electronic messages from us. These Text Messaging Privacy & Terms explain how SMS communications are used, their limitations, and your rights when participating.
This policy applies to text messages sent by or on behalf of Mainline Health, including messages delivered using healow Messenger operated by healow LLC and eClinicalWorks LLC as our communication technology vendors.
1. Scope and Relationship to Other Policies
This policy applies only to SMS/text messaging communications and is separate from our Notice of Privacy Practices (HIPAA) and Website Privacy Policy.
2. Types of Messages We May Send
With your consent, we may send text messages related to appointments, scheduling, care coordination, health notifications, billing or administrative matters, and information you request. We do not send telemarketing or third-party promotional messages via SMS.
3. Consent to Receive Text Messages
By providing your mobile phone number and opting in, you consent to receive automated text, voice, or prerecorded messages from Mainline Health, which may include health-related information. Consent is voluntary, not a condition of care, and applies only to Mainline Health.
4. Message Frequency and Carrier Charges
Message frequency varies. Message and data rates may apply based on your carrier plan. Carriers are not liable for delayed or undelivered messages.
5. Opt-Out and Help
You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.
6. Information Collected for SMS Communications
We may collect your mobile number, message delivery data, consent records, and opt-out records solely to deliver messages and maintain compliance.
7. Data Sharing and Vendors
We do not sell SMS data. Information may be shared with healow LLC, eClinicalWorks LLC, wireless carriers, and service providers solely to deliver messages under confidentiality obligations.
8. Security and Limitations of Text Messaging
SMS is not fully secure. Messages may be viewed by others with access to your device and transmitted through third-party networks.
9. Age Requirements
Participants must be at least 18 years old or at least 13 years old with parental or guardian permission.
10. Record Keeping and Compliance
We maintain records of SMS consent and opt-out activity to comply with applicable laws and carrier requirements.
11. Changes to This Policy
We may update this policy periodically. Continued participation after updates constitutes acceptance.
